We can be reached at coolkimonocrafts@gmail.com.

We accept a limited selection of payment methods, including PayPal and other secure online payment options. At checkout, simply select the method most convenient for you.

We ship our products from the Philippines. Once your order is shipped:

Philippines:
Metro Manila: 2-5 business days
Provincial Areas: 3-7 business days

Japan:
3-4 Weeks

Orders may be canceled within 24 hours of purchase if the item has not yet been shipped or processed.

After 24 hours, cancellation requests will not be accepted as the order will have been processed.

For more details, please review our Return and Refund Policy.

We recommend referring to our size guide on the product page, where you’ll find detailed measurements for each product. Compare your measurements with the size chart to find the perfect fit. If you're still unsure about sizing, feel free to reach out to us—our team is always happy to help ensure you make the best choice.

Yes, you can leave a note or special request in the order notes section at checkout. We will do our best to accommodate any special instructions you provide.

During checkout, you will see an option to enter a discount code. Simply enter the code and click "Apply" to see the discount reflected in your order total.

If your item arrives damaged or defective, please contact us at coolkimonocrafts@gmail.com within 48 hours of delivery. Include photos of the damaged product, the original packaging, and a video showing the condition of the product. We’ll resolve the issue as quickly as possible.

For more details, please review our Return and Refund Policy.

We want you to love your purchase! We gladly accept returns only for defective or damaged items. 

We sell our products on as is where is basis, so we do not accept exchanges. Each product that we offer is unique and only one. 

Please refer to our Return and Refund Policy for full details on the return and exchange process.

Yes, your personal information is secure when you shop on our website. We use secure encryption methods to protect your data, and we adhere to industry-standard privacy policies to safeguard your information.