Shipping policy

Shipping Policy

1. Shipping Destinations

  • Japan (Regional): All cities and prefectures.
  • Philippines: Nationwide coverage, including major cities and provinces.

2. Shipping Methods and Costs

Shipping costs are determined based on:

  • Package weight and dimensions
  • Destination

You will see the final shipping cost at checkout before completing your purchase.

3. Shipping and Packaging

  • All orders are carefully packaged with protective materials to minimize the risk of damage during transit.
  • We are not responsible for damages caused during transit but are here to assist you in resolving issues as efficiently as possible.

4. Processing Time

  • On-Hand Products:
    Orders for in-stock items will be processed within 7 business days (excluding weekends and holidays). During peak seasons, processing may take 7–21 business days.
  • Made-to-Order Products
    • Shirts and Bags: 3-5 weeks
    • Filipiniana, Bolero, and Coat: 5-8 weeks

Once your order is shipped, you will receive an email with a tracking number and shipping details. Please note, some shipments may not have a tracking number, depending on the shipping method selected.

5. Estimated Delivery Time Once Your Order is Shipped

We ship our products from the Philippines. Once your order is shipped:

  • Philippines:
    • Metro Manila: 3–5 business days
    • Provincial Areas: 3-7 business days
  • Japan:
    • 3-4 Weeks

Delivery times are approximate and may vary due to customs clearance delays, weather conditions, or other unforeseen circumstances.

6. Tracking Information

  • Most orders come with a tracking number for real-time updates.
  • Tracking may take up to 48 hours to activate after the courier picks up the package.
  • To track your order, visit the courier’s website or use the tracking link provided in your shipping confirmation email.

7. Delayed, Lost, or Damaged Shipments

While we strive to ensure timely and safe deliveries, unforeseen issues may occur:

Delayed Shipments:
If your order is delayed, please check the tracking information. For further assistance, contact us, and we’ll liaise with the courier.

Lost Shipments:
If your package is confirmed lost by the courier, the courier or us will offer a replacement or refund.

Damaged Shipments:
For damaged items, please email us at coolkimonocrafts@gmail.com within 48 hours of delivery with the following:

    1. Photos of the damaged product
    2. Photos of the original packaging
    3. A video showing the package being opened, clearly showing the condition of the product upon arrival
    4. Your order number

This helps us process your claim faster and ensures we can resolve the issue as smoothly as possible. 

8. Customs, Duties, and Taxes (For International Orders)

International shipments may be subject to customs duties, taxes, and brokerage fees. These charges vary by country and are the responsibility of the recipient.

Important: If customs fees are unpaid, your package may be held, delayed, or returned to us. In such cases, the buyer is responsible for any additional fees.

9. Return to Sender (RTS) Packages

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Unavailability of the recipient
  • Failure to pay customs fees

We will:

  • Contact you to confirm your address and re-ship the order (re-shipping fees apply), or

10. Refunds and Exchanges

  • Shipping fees are non-refundable.
  • For detailed information on refunds and exchanges, refer to our Return Policy.

11. Customer Support

We’re here to help! If you have questions or need assistance, contact us at:

  • Email: coolkimonocrafts@gmail.com
  • Business Hours: Monday to Friday, 8:00 AM–5:00 PM Philippine Time (PHT)

By shopping with us, you agree to our shipping terms and policies. We appreciate your business and look forward to serving you!